Refund and Returns Policy

Last updated: 2 October 2026

At Mera Gopal, we want you to receive your order in good condition and as described on our website. This policy explains when returns, replacements and refunds may be requested.

1. Return Window

You may request a return within 7 days of the date your order is delivered.

To be eligible for a return, the product must generally be unused, in its original condition and, where applicable, in its original packaging.

A return request must be submitted within the 7-day return period.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

Damaged during delivery
Defective
Different from the product you ordered
Missing essential parts or items

please contact us as soon as possible after delivery and provide your order number and clear photographs or other relevant information showing the issue.

After reviewing the request, we may offer an appropriate resolution, which may include replacement, return and refund, or another remedy where applicable.

For products that are damaged, defective or incorrectly supplied due to our error, Mera Gopal will arrange or bear the reasonable return shipping cost where applicable.

3. Products Not Eligible for Return

For hygiene, safety, quality and product-use reasons, the following types of products are generally non-returnable once opened or used:

Chandan and other consumable devotional products
Dhoop and fragrance products
Personal-use products
Products that have been opened, used, altered or damaged after delivery
Products without their original packaging where the packaging is necessary for resale or safe handling

This does not limit any rights or remedies available to customers under applicable law, including where a product is defective, damaged, incorrectly supplied or otherwise not as required by applicable law.

4. Change of Mind / Unwanted Products

For eligible products, a return may be requested within 7 days of delivery if the product is unused, in its original condition and meets the requirements of this policy.

The customer is responsible for the return shipping cost for such returns.

Original shipping charges, where applicable, are generally non-refundable unless the return is due to our error or applicable law requires otherwise.

5. How to Request a Return

To request a return, contact us at:

Email: connect@meragopal.com

Please include:

Order number
Customer name
Product name
Reason for the return
Photographs or other supporting information where relevant

Please wait for our return instructions before sending a product back.

Do not send a product to the manufacturer or to an address other than the return address provided by Mera Gopal.

6. Return Inspection

Returned products may be inspected after they are received.

A refund or replacement will be processed after we determine that the return meets the applicable requirements of this policy.

If a returned product does not meet the return conditions, we may contact you regarding the next steps.

7. Refunds

If a refund is approved, the refund will generally be issued to the original payment method used for the purchase, subject to the payment provider’s processing procedures.

The time taken for the refund to appear in your account may depend on the payment provider or bank.

Where applicable, refunds may be subject to deductions permitted by law or this policy, including applicable return shipping charges for customer-requested returns.

8. Late or Missing Refunds

If an approved refund has not appeared within the expected processing period, please first check your bank or payment account.

If you still cannot locate the refund, contact us at:

connect@meragopal.com

We will help you check the status of the refund.

9. Exchanges and Replacements

Where an eligible product is damaged, defective or incorrectly supplied, we may provide a replacement where the same product is available.

If the same product is unavailable, an appropriate refund or alternative resolution may be offered, subject to applicable law.

10. Return Shipping

For customer-requested returns that are not caused by a damaged, defective or incorrectly supplied product, the customer is responsible for the return shipping cost.

For products returned because they were damaged, defective or incorrectly supplied by us, Mera Gopal will bear the reasonable return shipping cost where applicable.

Customers should use a trackable shipping method where appropriate. We are not responsible for products lost in return transit when the customer is responsible for arranging the return.

11. Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at:

connect@meragopal.com

We will try to accommodate cancellation requests received before dispatch. Once an order has been dispatched, the request may be handled under the applicable return process.

12. Refunds for Unavailable or Cancelled Orders

If Mera Gopal is unable to fulfil a paid order, we will inform the customer and provide an appropriate refund or other resolution in accordance with applicable law.

13. Consumer Rights

Nothing in this policy is intended to exclude, restrict or override any rights or remedies that customers have under applicable Indian consumer-protection or other applicable laws.

Where applicable law provides a customer with a right to a refund, replacement, repair, cancellation or other remedy, those legal rights will continue to apply.

14. Contact Us

For return, replacement, cancellation or refund questions, contact:

Mera Gopal
Managed by Lintaap