Privacy Policy
Last updated: 2 October 2026
Mera Gopal is a customer-facing brand operated by Lintaap. This Privacy Policy explains how we collect, use, store and protect personal information when you visit or purchase from meragopal.com.
1. Information We Collect
When you browse our website, create an account, place an order, contact us, or otherwise use our services, we may collect information such as:
- Name
- Email address
- Mobile/telephone number
- Billing and shipping address
- Account information, if you create an account
- Order and purchase details
- Information you provide when contacting customer support
- Information required to process and fulfil your order
We collect only information that is reasonably necessary to operate the website, process orders, provide customer support, and fulfil our business and legal obligations.
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange delivery of purchased products
- Process payments
- Send order confirmations, invoices and order-status communications
- Create and manage customer accounts
- Respond to customer-service enquiries
- Process returns, refunds and other order-related requests
- Maintain the security and operation of our website
- Prevent fraud, misuse and unauthorised activity
- Comply with applicable legal and regulatory requirements
We do not use your personal information for unrelated purposes without an appropriate legal basis or, where required, your consent.
3. Payments
Online payments on Mera Gopal are processed through Razorpay.
When you choose a Razorpay payment method, information necessary to process the transaction may be handled by Razorpay in accordance with its applicable privacy notice and policies.
Mera Gopal does not intentionally store your complete card number, CVV or other payment-instrument credentials on our website.
For more information about how Razorpay processes customer information, please refer to the Razorpay Privacy Notice.
4. Order and Delivery Information
We use the information you provide at checkout to process and deliver your order.
Your name, telephone number, shipping address and other necessary order information may be shared with delivery or logistics service providers where required to fulfil your order.
5. Customer Accounts
You may place an order as a guest or create a customer account.
If you create an account, we may store the information associated with that account so that you can manage your orders and use account-related features.
You are responsible for keeping your account credentials confidential.
6. Emails and Communications
We may send transactional communications to the email address provided by you, including:
- Order confirmations
- Payment or order-status notifications
- Shipping and delivery updates
- Refund or cancellation notifications
- Account-related messages
- Customer-service communications
Our store email address is connect@meragopal.com.
Marketing communications, where applicable, will be handled in accordance with applicable requirements and your choices.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies required for website functionality, customer accounts, shopping-cart functionality, checkout, security and other legitimate website operations.
Some third-party services used by the website may also use cookies or similar technologies as part of providing their services.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Comments, Reviews and User-Submitted Content
If you submit a product review, comment, enquiry, photograph or other content to the website, we may process the information you provide together with the content submitted.
Please do not submit sensitive personal information in a public review or other publicly visible area of the website.
9. Third-Party Services
We may use third-party service providers where necessary to operate the website and provide our services, including payment processing, hosting, website infrastructure, email and delivery services.
These providers may process information only as necessary to provide their services or meet applicable legal requirements.
Third-party providers maintain their own terms and privacy policies.
10. Data Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based service can guarantee absolute security.
11. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, account management, financial and tax records, dispute resolution, fraud prevention and compliance with applicable laws.
Where information is no longer required, it may be deleted, anonymised or otherwise handled in accordance with applicable requirements.
12. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including rights to request access to, correction of, or deletion of personal information and to raise concerns regarding its processing.
Where processing is based on consent, applicable law may provide a right to withdraw that consent.
Requests may be made using the contact details provided below. We may need to verify your identity before processing certain requests.
13. Children’s Information
Mera Gopal is an e-commerce website intended for general customers and is not specifically directed at children.
We do not knowingly request personal information from children for purposes that are prohibited by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable legal requirements.
The updated version will be published on this page with a revised “Last updated” date.
15. Contact Us
If you have questions, requests or concerns regarding this Privacy Policy or the processing of your personal information, please contact:
Mera Gopal
Managed by Lintaap
Email: connect@meragopal.com
Website: https://meragopal.com